NgiriBets Kenya Customer Support

How do I reset my password?

Click "Forgot Password" on login page. Enter registered phone number or email. You'll receive reset link via SMS or email within 2 minutes. Follow link to create new password.

Why is my account suspended?

Common reasons include incomplete KYC verification, suspicious activity detection, or duplicate accounts. Contact support with ID documents to resolve. Most suspensions lift within 24 hours after verification.

Can I change my registered phone number?

Yes, but requires identity verification. Email support@ngiribets.co.ke with ID photo, old number, and new number. Changes process in 1-2 business days for security reasons.

My M-Pesa deposit didn't arrive. What now?

Check M-Pesa confirmation SMS for transaction ID. Wait 5 minutes—delays happen during network congestion. Still missing? Contact live chat with transaction ID and exact amount deposited.

What are the deposit limits?

M-Pesa: KES 50 minimum, KES 150,000 maximum per transaction. Bank transfer: KES 500 minimum, KES 500,000 maximum. No daily deposit limits—transact as often as needed.

Why is my withdrawal taking long?

First withdrawal requires completed KYC (1-3 business days). Subsequent M-Pesa withdrawals process in 15 minutes to 2 hours. Bank transfers take 6-24 hours. Check withdrawal status in account section.

How does cash-out work?

Cash-out allows exiting bets early for partial payout. Available on selected markets during live betting. Click "Cash Out" button on active bet—amount shown reflects current probability and potential return.

Why was my bet voided?

Bets void due to match postponement, cancellation, or technical errors. Stake returns to balance automatically. Check bet history for void reason or contact support if unclear.

Can I cancel a placed bet?

No, bets are final once confirmed. Double-check selections and stake before clicking "Place Bet." Use cash-out feature during live matches if you want to exit early.

Why didn't I receive the welcome bonus?

Welcome bonus requires first deposit of KES 500+ and completed KYC. Bonus credits within 5 minutes after qualifying deposit. Already claimed before? Welcome bonus is one-time only per player.

How do I check bonus wagering progress?

Navigate to "My Bonuses" section in account menu. Shows active bonuses, remaining wagering amount, expiration date, and eligible games. Track progress in real-time as you play.

Can I withdraw with active bonus?

Yes, but forfeits remaining bonus and associated winnings. Complete wagering requirements first to convert bonus to withdrawable cash. Better to finish rollover than lose accumulated bonus funds.